Privacy Policy

Elwood values and respects the privacy of its customers and website visitors. Elwood takes care to protect and store your personal details and information.

Elwood only collects information that is required in conducting its business. We may, as required, use your details to contact you in relation to your order for reasons such as failed credit card transactions, incorrect or incomplete order information or stock availablitly.

You will otherwise only receive comminication via email or sms from Elwood if you have elected to receive them as part of our membership program. Elwood currently gathers members dates of birth so that we can provide each member with a birthday voucher each year which is sent via email. Each commnication will include the otpion to opt out of any future communication. Additionally you can contact onlinehelp@elwood.com.au and request for your account/details to be deleted at any time.

In order to process and complete your order, we may be required to disclose your details to:

- Our payment gateway service provider eWay and PayPal both of which are secure gateways
- Freight and/or courier companies Australia Post
- Government and/or regulatory authorities as required by law if necessary

No credit card detials are permanetly stored by Elwood.

Your detials will not be sold to anyone.

You have the right to access your personal details that are stored by Elwood. You will be required to make any such request in writing or by emailing us at onlinehelp@elwood.com.au. If you would like any further information about our privact policy you can contact us using the details below.

Security Policy

Elwood wants to ensure that you can purchase and view our website with complete confidence and peace of mind. We have taken every possible measure to give you absolute security and confidence in your dealings with us.

Elwood has a secure transction environment for ecommerce on the internet. Our online transaction system uses Rapid SSL 128-bit encryption technology to ensure your online shopping experience is safe, sound and secure at all times. SSL locks all information passed from you to Elwood in an encrypted envelope. It is approximated to take at least 1 trillion years to break 128-bit SSL encryption. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encryted data transmissions.

SSL is the system that is used by all reputable e-commerce websites. The industry standard for encrytion technology, SSL is compatible with Internet Explorer, Safari, Firefox, Netscape, AOL, Web TV and most other Browsers.

If you are concerned about using your credit card online you can contact us for information and/or assistance.